Refund policy

Returns & Exchanges

  • We do not accept returns or exchanges for reasons such as:
  • Change of mind
  • Wrong size, color, or variant selected
  • Incorrect address provided at checkout
  • Simply not liking the item or design

All sales are final except in cases of proven quality issues (see below). This is because each item is uniquely produced just for you once your order is placed, no pre-made stock exists.

Quality Issues (Damaged, Defective, or Manufacturing Errors)

If your item arrives damaged, defective, or with a clear manufacturing/printing error (e.g., misprinted design, poor print quality, or significant production flaw), we're here to help!

  • Contact us within 30 days of delivery (include your order number and clear photos showing the issue).
  • No need to ship the item back, we handle claims digitally.
  • Eligible issues may qualify for:
  • -A free reprint/replacement (sent at no extra cost), or
  • -A full refund (processed to your original payment method or store credit, depending on the situation).

We do not cover normal wear and tear, minor imperfections that don't affect usability, or issues caused after delivery (e.g., misuse or accidental damage).

How to Submit a Claim

  1. Email us at info@geoswag.shop or use our contact form.
  2. Provide your order number.
  3. Attach clear photos (or video if helpful) of the issue.
  4. We'll review and respond 10 business days.

If approved, we'll coordinate the resolution directly (often through Printify's support process).

Refunds

  • Refunds for approved quality issues are issued promptly once confirmed.
  • Original shipping fees are generally non-refundable unless the entire order qualifies due to a fulfillment error.
  • If a reprint is chosen instead, no refund is issued.

Exceptions & Notes

  • Personalized/custom items may have stricter limitations due to their one-of-a-kind nature.
  • We are not responsible for delays or issues caused by carrier services (e.g., lost packages, though we can assist with claims if reported timely).
  • This policy complies with our fulfillment partner's guidelines and may be subject to change. For the most up-to-date info, check this page.

We appreciate your understanding and strive to deliver high-quality products you'll love. If you have questions before ordering, feel free to reach out!